Terms & Conditions

 

Private Sleep Coaching Services Agreement and Disclaimer                                                                 

These terms are applicable to Private Sleep Coaching Services

Our Responsibilities:
1. As agreed, Tiny Transition will provide a detailed sleep plan for your child and customized support based on the information provided by you.
2. Our communication will mainly be in the following form:

    • Initial client consultation via phone or video, to provide sleep foundation and consultation specific to the child for which services were purchased.
    • Email support – 24-hour response time, Monday through Friday, although we aim for a faster response.
    • Scheduled check-in calls over a 4-week duration. Calls are 15-20 minutes in duration, and client logs need to be updated.
    • Response time is not guaranteed; typical response hours are between 9 am & 4 pm EST, Monday – Friday, unless extended support hours are purchased.

3. Extended Support {optional add-ons} includes support via email, scheduled check-in calls, weekend hours, bedtime coaching on night 1, overnight, and WhatsApp support during business hours, as outlined in the program you select to be included when purchased.

Your Responsibilities:
It is understood and agreed that:
1. You will provide Tiny Transitions with all the required information before the consultation.
2. You will notify them of any applicable changes.
3. If your child is under the care of a physician, you will seek your doctor’s approval for implementing sleep changes for your child.
4. You will follow the plan and provide feedback during update calls as described by Tiny Transitions in detail to get the desired results.
5. To be eligible for the phone & email support, you will start the program implementation within 30 calendar days of our consultation date and finish the plan within 30 calendar days of starting it. If you do not, you will forfeit the follow-up support, or you may incur additional fees as the program is re-evaluated and possibly updated. The addition of any other charges would be at the sole discretion of Tiny Transitions.

Medical

Client agrees to follow safe sleeping practices in line with SIDS recommendations
Client agrees to check with their General Practitioner / Medical Doctor to ensure that their child has no medical conditions that prevent them from safely participating in the Tiny Transitions Sleep Program.
Client agrees to disclose any medical condition to Tiny Transitions at the beginning and throughout their sleep training program.
Tiny Transitions’ advice is NOT intended to be a substitute for medical advice or treatment.
Always seek the advice of your doctor or another qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in The Sleep Coach on call Program / Tiny Transitions Ltd Program.
Reliance on any information provided by Tiny Transitions is solely at your own risk.

Confidentiality:
We will maintain the strictest confidence concerning your family’s information. You also agree that you will not share the proprietary information that we provide to you with anyone.

Fees:
Tiny Transition’s price is calculated on time spent creating the plan, consulting with you, and providing support. If, for any reason, you decide to cease the relationship, you will not be refunded. There is a 3% processing fee on all charges. 

Disclaimer & Agreement:
The services that Tiny Transitions provides are not intended to replace or supplement any medical advice, even though its employees have been trained and certified in pediatric sleep consulting techniques. You agree that none of the advice that Tiny Transitions provides shall be considered medical advice, nor should the advice be relied upon by you as medical advice. You should always seek the advice of your medical practitioner. Therefore, you should consult with your child’s physician or another healthcare professional if you have any healthcare-related questions or before embarking on a new sleep program. If a medical problem appears or persists for your child, do not disregard or delay seeking medical advice from a personal physician or another qualified healthcare provider.

Accordingly, Tiny Transitions does not make any representations or warranties, express or implied, regarding the consulting services provided. Tiny Transitions’ liability (if any) is limited to the consulting fee paid by you to Tiny Transitions, and in no event will Tiny Transitions be liable to you for any other claim, losses, or damages. Reliance on any information provided by Tiny Transitions is solely at your own risk.
I understand that the services, programs, and classes offered by Tiny Transitions are voluntary. I will consult my child’s physician if I am concerned about any of the risks to me or my child’s health or well-being that may result from my participation in services with Tiny Transitions. I acknowledge that it is my responsibility to follow instructions for any service provided or purchase I make and to seek help from Tiny Transitions if I have any questions. I understand that there is no guarantee that my work with Tiny Transitions will resolve my need, and I appreciate my commitment and accountability involved. I knowingly and voluntarily agree to waive and release Tiny Transitions and its employees and representatives from any claims of liability or demands for compensation that I may acquire during my time working with Tiny Transitions. 

At Tiny Transitions, we are deeply committed to supporting you and your family through the challenging journey of establishing healthy sleep habits for your children and yourselves. We understand that this process can be taxing and sometimes overwhelming, which is why we are here to guide and assist you every step of the way.

Our Commitment to You:

We promise to provide compassionate, expert guidance tailored to your family’s needs.
We are committed to being your partners in this journey, offering support, understanding, and professional advice.

We believe in the power of collaboration and are dedicated to working with you to achieve the best possible outcomes when implemented in accordance with the sleep program and expertise of your coach.

To maintain a positive, respectful, and effective working environment for both our clients and our team of dedicated sleep consultants, we must set certain boundaries regarding our interactions. Please take a moment to review our policy below:

Our Zero-Tolerance Policy for Inappropriate Behavior:

Professional Interaction:

While we empathize with the stress that comes with parenting challenges, we expect all interactions to remain professional.
Our consultants are skilled professionals who deserve the same courtesy and respect that they extend to you.
Changes can be hard; we are here to educate and support you, and results come from the work you put in.

Respectful Communication:

We do not tolerate any form of verbal abuse, including but not limited to yelling, swearing, or derogatory comments.
Our team is here to help, and we believe that respectful, two-way communication is crucial for success.

Consequences

Should any client engage in behavior that violates these guidelines, we will issue one warning.
If inappropriate behavior continues after this warning, we will unfortunately have to terminate our agreement with you.
Please be aware that in such cases, no refund or credit for services will l be issued and coaching will cease.

At Tiny Transitions, we are not just sleep consultants; we are your allies in navigating the often challenging path to better sleep. We ask for your cooperation in maintaining a constructive and respectful atmosphere. Together, we can make this journey a successful and positive experience for everyone involved.

Thank you for choosing Tiny Transitions and for your understanding and adherence to these guidelines.